Using ELD Messaging (Dispatcher)

HOS Admin Reference

ELD messaging is integrated with the Portal. This feature is available to drivers who interact with the in-cab tablet display as well as dispatchers who interact with the GPS Portal.

Messaging/Dispatching from the Portal

Using the Portal, you can send messages or dispatches to one or more drivers using the Driver Messaging interface. Dispatches are a type of message that include a physical address used to allow drivers to automatically receive turn-by-turn directions on their tablet displays.

To send a message to one or more drivers:

  1. From the More menu, expand Messaging Integration, click Driver Messaging, then click Open.
  2. Locate the driver from the Drivers list. You can filter drivers by group or search for a driver by name or ID.

    If you want to send to more than one driver, locate the Send to multiple drivers option (located in the Drivers list). Then check the checkbox next to the name of each driver you would like to receive the message.

  3. Tap the Message icon () next to the driver or option you want.

    You can also tap an existing message from the Messages list to open the Send message dialog to reply directly to the message sender.

  4. In the Send message dialog, type the message. (The message send limit is 256 characters.)
  5. Click Send.

The driver(s) receives the message on the tablet device. (See ELD Messaging from the Driver’s perspective.) Additionally, the sent message appears in the Messages list within the Portal.

To send a dispatch to one or more drivers:

  1. From the More menu, expand Messaging Integration, and click Driver Messaging.
  2. Locate the driver from the Drivers list. You can filter drivers by group or search for a driver by name or ID.

    If you want to send to more than one driver, locate the Send to multiple drivers option (located in the Drivers list).

  3. Tap the Dispatch icon () next to the driver or option you want.
  4. In the Send Dispatch dialog, enter an address and click Go To, or click on the map.
  5. Enter an optional note, and click Send Dispatch.

The driver(s) receives the message on the tablet device. (See ELD Messaging from the Driver’s perspective.) Additionally, the sent message/dispatch appears in the Messages list within the Portal.