Updating ELD Mapping
The MDT Mapping update includes important updates for mapping, and improved functionality for integration between Magellan and the ELD Messaging/eFleetSuite apps.
Troubleshooting
My ST-1100 Stopped Working
Depending on the type of issue(s) you’re experiencing, you may need to perform a device reset or prepare the device for a full battery recharge.
What to Do Before Calling Support
We’re sorry to hear your GPS unit is having technical issues. To assist our Support team in resolving the issue and getting your device reporting again, please follow the steps below.
Testing for Battery Drain
Although it may be possible for a device’s power draw to exacerbate existing battery conditions, the device alone should not cause battery draw issues. If you’re unsure, the following steps will help you test draw.
My Garmin Device is Locking Up
Although we defer to Garmin’s support team for general Garmin support, our in-house Support team can help troubleshoot the following Garmin-related issues.
My GPSI-3900E jPOD Stopped Tracking
Confirm that the vehicle is parked out in the open and is with cellular coverage.
My GPSI-3900 vPOD Stopped Tracking
Confirm that the vehicle is parked out in the open and is with cellular coverage.
My GPSI-3900 Stopped Tracking
Confirm that the vehicle is parked out in the open and is with cellular coverage.