Driveri Portal Not Showing Alerts

If you are unable to view camera event alerts from the Driveri Portal, the following troubleshooting steps walks you through checking Driveri Portal Configurations. Checking Driveri Portal Configurations Navigate to the Driveri Portal and click Alerts from the left-hand menu. From the Alerts Filter Panel (right-hand side of screen), ensure the Base Alerts tab is…

Bluetooth BLE Keyfob FAQ

The BLE Keyfob allows drivers to assign themselves to vehicles, communicate messages, and trigger emergency messages at the click of a button! Using the Bluetooth (BLE) Keyfob Prior to using a keyfob, it’s recommended that users register their fobs to their respective drivers. For steps on how to register, see: Driver Assignment via Keyfob. The…

GO9™ Diagnostic Cable Guide

For many vehicles, the installation of the GO9™ device requires an intermediary harness cable. To help you identify which harness cables are required for installation based on vehicle make, model, and year, please refer to the article linked below. Please use this link: Harness Assessment Cheat Sheet.

GO9™ Troubleshooting

Use this article to perform the troubleshooting process for issues related to the Geotab GO9™ device. Please document as much information as possible to assist with a speedy resolution if you need to contact Support. Troubleshooting

Troubleshooting Your Camera

We are sorry to hear you are experiencing issues with your camera. We are here to help! Before having to make a call to Support, please follow the steps below provided for different scenarios to troubleshoot your camera. Camera is Not Providing Alerts If your camera is not sending alert notifications, please use the following…

Updating Magellan Mapping

The Magellan Mapping update includes important updates for mapping and improved functionality for Android MDT or Connect Tablet. Renew/Extend Mapping License Every purchase of the Magellan Mapping license includes 3 years of free map updates. Users wanting to extend their license past 3 years, or renew their license, they can do so by following the…

Replacing the SD Card

There may be occasions, although rare, where an SD Card may become faulty or damaged due to the high-use of constantly writing and overwriting video data. In these instances, Support may instruct you to replace the SD Card in your Driveri camera using a replacement card that would be shipped to you. This article is…

My ST-1200 Stopped Reporting

If the ST-1200 device ever becomes unresponsive, meaning its standard reporting has ceased but you’re certain the unit is charged, then reset the device following the below instructions so that it can restart its programming and resume reporting. This process requires the download and use of the (Orbcomm) Field Support Tool app (iOS|Android). Resetting the…