Use this article to perform the troubleshooting process for issues related to the Geotab GO9™ device. Please document as much information as possible to assist with a speedy resolution if you need to contact Support. Troubleshooting
Questions about the GO9? Check out the below. GO9 Frequently Asked Questions
Questions about the PNP-3000 Series? Check out the below. PNP-3000 Series Frequently Asked Questions
Questions about the ST-600? Check out the below. ST-600 Frequently Asked Questions
Vehicles equipped with a telematics device may experience a slight reduction in the number of unutilized days before the starting battery is negatively impacted. This is normal. The telematics device remains on at all times but enters a low-power mode when the vehicle is not in use to conserve battery power. This feature is designed…
This article defines the time required to completely recharge the internal battery of an AT-3000 device and provides recharge rates at different time intervals.
Check out this article for troubleshooting driver status change issues.
Are experiencing issues with location data in ELD Flex? Before having to call Support, please follow the steps below provided for different scenarios to correct location data issues. Location values must be filled out by the driver if they are missing. The Log Entries Do Not Have Any Location Data Check the current vehicle and…
We are sorry to hear you are experiencing issues with your camera. We are here to help! Before having to make a call to Support, please follow the steps below provided for different scenarios to troubleshoot your camera. Camera is Not Providing Alerts If your camera is not sending alert notifications, please use the following…
The Magellan Mapping update includes important updates for mapping and improved functionality for Android MDT or Connect Tablet. Renew/Extend Mapping License Every purchase of the Magellan Mapping license includes 3 years of free map updates. Users wanting to extend their license past 3 years, or renew their license, they can do so by following the…
On rare occasions, the ELD Flex server and portal may become unavailable while implementing new release updates. The following should help guide you for when this occurs. Drivers If a driver has previously logged into their tablet or phone, they can log in as normal. If not, drivers should choose the ‘Continue without Syncing’ option…
Use the instructions below to uninstall the Messaging App from the Android MDT. On the tablet, tap the Home button on the right side of the screen. Locate the Settings application and select it. Enter the Settings password (gpsield) then tap Apps. Locate and select Messaging, then tap the Uninstall button. Once done, and all…
There may be occasions, although rare, where an SD Card may become faulty or damaged due to the high-use of constantly writing and overwriting video data. In these instances, Support may instruct you to replace the SD Card in your Driveri camera using a replacement card that would be shipped to you. This article is…
Questions about our ELD options? Check out the below. Frequently Asked Questions
Questions about the ST-1200? Check out the below. ST-1200 Frequently Asked Questions
Questions about the TT-2200? Check out the below. TT-2200 Frequently Asked Questions
Questions about the AT-3000? We’ve got answers. Please see the following frequently asked questions about the AT-3000 device. AT-3000 Frequently Asked Questions
Questions about the GPSI-5000? Check out the below. GPSI-5000 Frequently Asked Questions
The best way to ensure your device is up to date is to opt-in for proactive updates. Opting-in to proactive updates gives permission for the Support team to update your device(s) when necessary, or when deemed beneficial. What are proactive updates? When your GPS devices were deployed for installation they were shipped with preloaded firmware…
If the ST-1200 device ever becomes unresponsive, meaning its standard reporting has ceased but you’re certain the unit is charged, then reset the device following the below instructions so that it can restart its programming and resume reporting. This process requires the download and use of the (Orbcomm) Field Support Tool app (iOS|Android). Resetting the…
Make Sure You’re Not Missing Any Features If you’re using Internet Explorer version 10 or older, this is a great time to update your browser so you can get more from your GPS Insight solution. Microsoft has not supported these older browsers since 2016, which means you may be missing out on certain features and…
The ST-1100/ST-1200 device uses solar power to charge its battery, and only uses cellular networks to develop and receive data. Since the ST-1100/ST-1200 is mainly solar-powered, its reporting functions are different than your average device. Reporting Motion Reporting The ST-1100/ST-1200 begins reporting once a unit has moved for a complete mile. Once the unit hits…
The MDT Mapping update includes important updates for mapping, and improved functionality for integration between Magellan and the ELD Messaging/eFleetSuite apps.
Depending on the type of issue(s) you’re experiencing, you may need to perform a device reset or prepare the device for a full battery recharge.
We’re sorry to hear your GPS unit is having technical issues. To assist our Support team in resolving the issue and getting your device reporting again, please follow the steps below.
Although it may be possible for a device’s power draw to exacerbate existing battery conditions, the device alone should not cause battery draw issues. If you’re unsure, the following steps will help you test draw.
Although we defer to Garmin’s support team for general Garmin support, our in-house Support team can help troubleshoot the following Garmin-related issues.
Confirm that the vehicle is parked out in the open and is with cellular coverage.
Confirm that the vehicle is parked out in the open and is with cellular coverage.
Confirm that the vehicle is parked out in the open and is with cellular coverage.