Deep Dives | Wex Telematics

Fleet Tracking Portal

The Portal provides you with a simple and easy-to-use user interface, intuitive features, and streamlined processes.

Basic

How accurate is GPS technology?

A GPS unit receives data from GPS satellites that orbit 12,000 miles above the earth.

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How accurate is GPS technology?

A GPS unit receives data from GPS satellites that orbit 12,000 miles above the earth.

How does my device report speed?

I noticed three different speed values on my report (Max, Avg, and Inst). How are each of those calculated, and why doesn't the system use...

How Do I Interpret Diagnostic Data

Are you curious about the various diagnostic data you’re seeing reported from your vehicle? This article is meant to help give more insight and understanding...

Pro

How accurate is GPS technology?

A GPS unit receives data from GPS satellites that orbit 12,000 miles above the earth.

How does my device report speed?

I noticed three different speed values on my report (Max, Avg, and Inst). How are each of those calculated, and why doesn't the system use...

How Do I Interpret Diagnostic Data

Are you curious about the various diagnostic data you’re seeing reported from your vehicle? This article is meant to help give more insight and understanding...

Classic Portal

The Classic Portal provides you with end-to-end visibility of location, reporting, and more for your fleet.

Basic

Does my account have password controls?

Question: Are there password controls for my account? There are several controls and system activities occurring behind the scenes to keep your GPS tracking account...

How can my drivers find their IRS taxable mileage?

Because you'll only need to account for personal hours, the Odd Hours report will provide the total distance traveled during those custom windows of time.

How do I print a report?

Every browser manages its print settings differently.

How do I detect a crash?

I want to set up an alert to detect a possible crash indicated by a rapid deceleration event. What is a realistic g-force threshold for...

How can I configure a custom tone for an alert?

I want to send a notification to a drivers' phones whenever they invoke a dangerous speeding violation, but I'm worried that the alert will tempt...

Preventing Unauthorized Device Data Usage

Some GPS devices are capable of providing internet access and/or custom cellular connectivity. This article discusses the impact of if/when the use of these devices...

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Does my account have password controls?

Question: Are there password controls for my account? There are several controls and system activities occurring behind the scenes to keep your GPS tracking account...

What are DTCs?

When a vehicle detects a system malfunction it generates a diagnostic trouble code (DTC), which will alert the driver via a warning light or other...

How can my drivers update their own odometers?

Odometer readings are automatically recorded for each vehicle with an installed device.

How does my device report odometer values?

There can be several sources of odometer readings in your vehicles.

How do alternative vehicles report trip data?

Based on our partnership with the Go Green movement, we employ a device-level script especially for hybrid vehicles that maintains a continuous trip as long...

How can my drivers find their IRS taxable mileage?

Because you'll only need to account for personal hours, the Odd Hours report will provide the total distance traveled during those custom windows of time.

How do I print a report?

Every browser manages its print settings differently.

Import Credit Card Fuel Purchases

The Fuel Card Transactions Report and Fuel Card Usage Report can be populated with fuel purchase data sourced from any credit card(s) using a CSV...

What timezone is used on reports?

When I run an Activity Detail report for a vehicle located in the Eastern timezone, does the report show me Eastern time or Arizona time...

How do I report an incorrect speed?

GPS Insight receives posted speed limit data from third-party vendors. The quality of this information is determined by the municipalities that provide the information to...

How do I detect a crash?

I want to set up an alert to detect a possible crash indicated by a rapid deceleration event. What is a realistic g-force threshold for...

How can I configure a custom tone for an alert?

I want to send a notification to a drivers' phones whenever they invoke a dangerous speeding violation, but I'm worried that the alert will tempt...

GPS Telematics & Unions

You’ve informed the union and your drivers that GPS units have been installed in company vehicles for GPS tracking but their response was less than...

Preventing Unauthorized Device Data Usage

Some GPS devices are capable of providing internet access and/or custom cellular connectivity. This article discusses the impact of if/when the use of these devices...

Pro

How do I proactively detect device issues?

We just completed implementation, and things are running along smoothly. What advice do you have for issue prevention and detection?

Does my account have password controls?

Question: Are there password controls for my account? There are several controls and system activities occurring behind the scenes to keep your GPS tracking account...

How do I landmark an entire state?

I want to set up landmarks for Arizona and Colorado. Is there a preset polygon option for this?

How do I hide a vehicle’s location?

The hide location feature is a convenient way to remove a vehicle's visibility from most areas of the dashboard and in maps/reports while still being...

What are DTCs?

When a vehicle detects a system malfunction it generates a diagnostic trouble code (DTC), which will alert the driver via a warning light or other...

How can my drivers update their own odometers?

Odometer readings are automatically recorded for each vehicle with an installed device.

How does my device report odometer values?

There can be several sources of odometer readings in your vehicles.

How do alternative vehicles report trip data?

Based on our partnership with the Go Green movement, we employ a device-level script especially for hybrid vehicles that maintains a continuous trip as long...

How do I import or export data?

You can add or edit your portal data ad-hoc or via spreadsheet import.

How can I see unregistered devices?

I can't see all of my vehicles in the portal yet. How do I know which devices haven't yet been installed and/or registered?

How Do I Use My Data for Trend Analysis?

The best predictor of future fleet utilization is ... past fleet utilization! This sounds logical enough, right?

How can my drivers find their IRS taxable mileage?

Because you'll only need to account for personal hours, the Odd Hours report will provide the total distance traveled during those custom windows of time.

How do I print a report?

Every browser manages its print settings differently.

Import Credit Card Fuel Purchases

The Fuel Card Transactions Report and Fuel Card Usage Report can be populated with fuel purchase data sourced from any credit card(s) using a CSV...

How do I report an incorrect speed?

GPS Insight receives posted speed limit data from third-party vendors. The quality of this information is determined by the municipalities that provide the information to...

What timezone is used on reports?

When I run an Activity Detail report for a vehicle located in the Eastern timezone, does the report show me Eastern time or Arizona time...

How to Run a Report Including a Deactivated Vehicle

If you are looking to run a report that includes one or more deactivated vehicle(s), please use the following instructions. How to run a report...

How do I detect a crash?

I want to set up an alert to detect a possible crash indicated by a rapid deceleration event. What is a realistic g-force threshold for...

How can I configure a custom tone for an alert?

I want to send a notification to a drivers' phones whenever they invoke a dangerous speeding violation, but I'm worried that the alert will tempt...

How can I enable scrolling in my reports menu?

When I click the Reports menu, I have a rather long list. When all report categories are expanded, I can't see the bottom of the...

Why does my map dashlet always show Kansas?

The default location of the map dashlet is the geographical center of the contiguous United States.

GPS Telematics & Unions

You’ve informed the union and your drivers that GPS units have been installed in company vehicles for GPS tracking but their response was less than...

Preventing Unauthorized Device Data Usage

Some GPS devices are capable of providing internet access and/or custom cellular connectivity. This article discusses the impact of if/when the use of these devices...

How do I paginate API results?

You can paginate a long list of API results according to the following rules.

Why doesn’t my API session token expire?

The API documentation indicates that the session token will eventually expire, but this does not appear to be happening for me. Why not?

What API endpoint best captures daily odometer values?

I want to capture the end of day odometer reading for my vehicles via the API. Which endpoint should I use and why?

Can I Assign Attributes to Trips?

My company provides transportation services. How can the Dispatcher publish status updates of each trip so that the fleet manager, schedulers, and other portal administrators...

Can I Set a Common Duration Format for Spreadsheet Exports?

If you are importing report spreadsheets with Excel or macros, you will see changes to column headings and duration formatting that will affect your import...

Driveri

With the Driveri AI Fleet Camera you have an additional layer of monitoring driver behavior and ensuring a safer fleet. Additional Driveri instructional/informational resources are available on the Driveri Help Center: Driveri Help Center.

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Video (2)

How Many Videos Can I Upload?

Question: I noticed that I was unable to upload a video due to a quota being reached. What does this mean? Account Quota Your account...

How do I Include Audio in Driveri Recordings?

The Share Video link from Alert Video Player provides the option to include Audio for the Full Video and Trimmed Video if the audio is...

Pro

Video (0)

How do I Include Audio in Driveri Recordings?

The Share Video link from Alert Video Player provides the option to include Audio for the Full Video and Trimmed Video if the audio is...

ELD Connect with Focus

The ELD Connect with Focus solution provides a focused and detailed approach to implementing an ELD solution with DVIR capabilities. With ELD Connect with Focus, your vehicles are equipped with an ELD tablet and the Focus platform is used to track and maintain logs.

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